Browse by topic
- Getting startedSign up, pick your number, invite your team.3 articles
- Your phoneKeep calls ringing, sound and headsets.3 articles
- Answering callsWho rings, and passing calls on.2 articles
- Greeting menu and hoursWhat callers hear, day and night.2 articles
- VoicemailListen, call back and get it by email.2 articles
- Minutes and billingPlans, minute packs, payments and invoices.2 articles
- Your accountSigning in, your team and removing people.2 articles
- Emergency callsWhat Ansa can't do, and what to use instead.1 article
Most common fixes
- Calls don't ring on my Android phoneSome phones stop apps in the background. One setting fixes it.
- I didn't get my sign-in codeCheck spam. Codes last 10 minutes; ask for a new one.
- Callers say they can't hear meAllow the microphone for Ansa, then make a test call.
- My outside calls stoppedYou may be out of minutes — buy a pack and they start again.
- Someone left, how do I remove them?Remove them in People. Their phones stop ringing at once.
- How do I change what callers hear?Edit your greeting in the dashboard and listen before saving.
Ansa is not for emergency calls
Ansa can't reliably reach emergency services or share where you are, and it won't work without data or power. Always use your phone's normal dialler for emergencies.
Read moreStill stuck?
We're a small team in Harare, and we answer ourselves.
Chat with us
Mon–Fri, 8:00–17:00
Our WhatsApp number is coming soon. Email us in the meantime.
When you contact us, never share your sign-in code. Nobody at Ansa will ask for it.