Who rings when a customer calls
1 min read · Updated 24 September 2026
When a customer calls your business number, Ansa rings a group of people at once. Whoever picks up first takes the call, and everyone else's phone stops ringing.
Change who rings
- In the dashboard, open Ring groups.
- Choose a group, then add or remove people.
- Set how long it rings before giving up, and what happens then — usually voicemail.
Every phone, every device
If someone has Ansa on two phones, both ring. It works when the app is closed and the phone is locked, just like a normal call.
If nobody answers
After the time you set, the caller goes to the next step you chose — usually voicemail — so a call is never left ringing forever.