Choose how calls are answered
1 min read · Updated 24 September 2026
New businesses start simply — every call rings a group of people. When you're ready, add a greeting menu and your opening hours.
Who rings
Open Ring groups in the dashboard and add the people who should answer. When a customer calls, all of their phones ring together, and the first to answer takes the call. See who rings when a customer calls.
What callers hear
If you’d like callers to choose — “press 1 for sales, 2 for accounts” — set up a greeting in Call menu. See change what callers hear.
Opening hours
Set your hours in Business hours, and choose what happens when you’re closed. See set your business hours.
Check it on one screen
Call routing shows the whole path a call takes at any time of day, so you can check what a caller at 9 in the evening will hear before it happens.