Callers say they can't hear me
1 min read · Updated 24 September 2026
Almost always, this means Ansa hasn't been allowed to use the microphone, or the sound is going to a headset you're not wearing.
Allow the microphone
- iPhone: open Settings → Ansa and turn on Microphone.
- Android: open Settings → Apps → Ansa → Permissions → Microphone and choose Allow.
Check where the sound is going
During a call, tap the speaker button to choose between the earpiece, the loudspeaker and a Bluetooth headset. If a headset is connected but not in your ear, callers won’t hear you.
Check it worked
Make a test call. If you hear yourself, callers will too.